Student Complaint Requirements for Online Learning

Notice for Distance Learning 学生: State Authorization Reciprocity Agreement
澳门葡京博彩软件 participates in the  National Council for State Authorization Reciprocity Agreements (SARA). SARA is a voluntary, regional approach to state oversight of postsecondary distance education. 作为sara认可的机构, 澳门葡京博彩软件 will be authorized to offer online courses in each state that is part of the agreement without having to get approval from each state individually.

澳门葡京博彩软件 out-of-state distance learning students residing in a SARA state may file a complaint with the 麻萨诸塞州 Department of Higher Education or with a state agency in the state in which they reside. 学生 must first attempt to resolve their complaint using internal administrative procedures offered by 澳门葡京博彩软件. After all administrative remedies have been exhausted with 澳门葡京博彩软件, the student may submit a SARA Complaint via the URL below.

为在线学生位于 SARA成员国和领土
After you have exhausted the complaint procedures made available by 澳门葡京博彩软件, located at 澳门葡京博彩软件.edu/academic-grievances, if your complaint has not been resolved, you may file a complaint with the DHE by using the SARA投诉表格. 的她 SARA投诉表格 should be used by students who are located in SARA成员国和地区. This includes all students who are located in SARA成员国和地区 for the purposes of completing out-of-state learning placements, 比如实习, practica, 临床经验, 等. in SARA成员国和地区 outside 麻萨诸塞州.

For 麻萨诸塞州 Residents and Online 学生 in Non-SARA Member States and Territories
After you have exhausted the complaint procedures described above, if your complaint has not been resolved, you may file a consumer complaint with the 麻萨诸塞州 Attorney General’s Office (AGO) by using the 消费者投诉表格. 的前 消费者投诉表格 should be used by students who are located in:

  • 麻萨诸塞州
  • Non-SARA Member States or Territories (e.g.、加利福尼亚、关岛等.)

来自DHE的其他信息 SARA投诉网站 是下面的:

The SARA complaint process is as follows:

  1. 学生 must first attempt to resolve their complaint using internal administrative procedures offered by the SARA institution.
  2. After all administrative remedies have been exhausted with the MA-SARA institution, the student may submit a SARA Complaint via this website: http://www.mass.edu/foradmin/sara/complaints.asp
  3. The Department shall send a copy of the complaint to the institution that is the subject of the complaint;
  4. Within 30 days of the date that the Department sends a copy of the complaint to the institution, the institution must provide a written response to the student and the Department.

额外的信息 更多的 information about DHE's complaint processes can be found 在这里.